1.1. This Privacy Policy (“Policy”) explains how IGOSmart PLT (“IGOSmart”, “we”, “our”, or “us”) collects, uses, discloses, stores, and protects personal information provided by users of our IGO Smart services, including through our website at https://www.igosmart.com.my (“IGO Smart Website”) and any digital forms or services we provide (“IGO Smart Services”).
1.2. This Policy applies to personal information relating to individuals (e.g., users, customers, job applicants, vendors, partners) that is collected and processed by IGOSmart. We are committed to handling your data responsibly and in accordance with the Personal Data Protection Act 2010 (PDPA) and any other applicable Malaysian regulations.
1.3. The PDPA requires us to inform you of your rights and our obligations in relation to your personal data. By accessing or using IGO Smart Services, you acknowledge that you have read and understood this Policy and agree to the processing of your personal data as described herein.
1.4. We may update this Policy from time to time. Updates will be published on the IGO Smart Website. We encourage you to review this Policy periodically for any changes.
1.5. If you do not agree with any part of this Policy, you should discontinue access to our services and contact us for further clarification.
2. Information We Collect
2.1. Personal Data refers to any information that identifies you directly or indirectly, including but not limited to your name, identification number, contact details, email address, occupation, educational background, financial standing, and sensitive data such as health status, criminal records, and other due diligence information where applicable.
2.2. The data collected depends on how you interact with our services and may include:
· Identity and contact details
· Verification documents (e.g., NRIC, licenses)
· Biometric data (if required)
· Employment and education information
· Records of consent, inquiries, and communications
· Feedback and usage logs
2.3. Your data may be collected from:
· Information you submit directly to IGO Smart Services
· Publicly available sources
· Third-party databases (e.g., regulatory bodies or partners)
· Automated tracking via cookies or usage analytics
3. Purpose of Data Collection
Your personal data may be used for the following purposes:
a) To verify your identity or the identity of third parties requested through the IGO Smart’s platform
b) To conduct Know-Your-Customer (KYC), due diligence, risk screening, and background checks
c) To respond to your inquiries, support tickets, or complaints
d) To comply with legal or regulatory obligations under Malaysian or international law
e) To provide updates, insights, or notifications relating to your account or service usage
f) To improve the IGO Smart’s platform, services, and user experience
g) To send promotional or informational content (where consent has been given)
If you do not consent to certain purposes, some features or services may be limited.
4. Consequences of Withholding Consent
While providing your personal data is generally voluntary, failure to supply certain information may result in:
· Inability to access IGO Smart’s services
· Limited functionality of verification results
· Delayed or incomplete responses to inquiries
5. Disclosure of Your Personal Data
We will not sell or lease your personal data. However, your information may be shared with:
· Regulatory authorities (e.g., Bank Negara Malaysia, police, MACC)
· Credit reporting agencies or licensed due diligence data providers
· Professional advisors (lawyers, auditors)
· Data processors or service providers (IT support, cloud storage, analytics)
· Business partners acting on our behalf for legal or compliance reasons
All third parties are contractually obligated to safeguard your information.
6. Data Accuracy
6.1. You are responsible for ensuring that the personal data provided to us is accurate and up to date. Please notify us of any changes or inaccuracies in your data.
6.2. We may assume the information you have provided is accurate unless informed otherwise.
7. Your Rights
You have the right to:
· Request access to your personal data
· Withdraw your consent to processing (subject to legal limitations)
· Object to direct marketing
· File a complaint with the Malaysian Personal Data Protection Department if your rights are violated
8. Retention of Personal Data
We retain personal data for as long as necessary to fulfil the purposes it was collected for or as required by law. Data will be securely deleted or anonymized once it is no longer needed.
9. Security Measures
We implement technical, administrative, and physical safeguards to protect your data from unauthorized access, misuse, loss, or disclosure. These measures include encryption, access controls, secure servers, and employee confidentiality agreements.
However, data transmission over the internet is not fully secure, and we cannot guarantee absolute protection.
10. Minors and Third-Party Data
If you provide us with data of third parties (e.g., employees, partners, or children), you represent that you have obtained their consent. For minors (under 18 years), parental or guardian consent is required.
11. Cross-Border Transfers
Where necessary, we may transfer your data outside Malaysia to service providers or affiliates who are bound by equivalent data protection laws or agreements ensuring adequate protection.
12. Contact Us
If you have questions, feedback, or wish to exercise your rights under this Policy, please contact us at +601123490600
