FAQ

Frequently Ask Question

IGOSmart is a data-driven screening and verification platform designed for businesses, employers, property owners, and individuals who want to make informed decisions. Whether you're hiring, renting, or entering a business transaction, our tools help you verify people and protect yourself from fraud, litigation risks, and financial loss quickly.

Our reports are compiled using official and publicly accessible sources such as court records, regulatory announcements and government watchlists. We do not rely on third-party hearsay or unverified databases, ensuring a high level of accuracy and legal reliability.

In most cases, results are generated within minutes. Our system is designed to deliver instant red-flag alerts and full reports within the same session, saving you time when it matters most.

Yes. IGO Smart offers API-based integration for seamless connectivity with your current systems. This allows you to automate background screening processes and receive reports without leaving your internal dashboard.

Absolutely. IGOSmart adheres to all relevant Malaysian laws and data privacy guidelines, including the Personal Data Protection Act (PDPA). All searches are conducted with legitimate purposes and transparent consent mechanisms, where applicable.

We offer flexible pricing. You can choose between one-time reports or subscribe for regular usage depending on your needs. Contact us for more details.

No, IGO Smart does not notify the individual being screened. However, we encourage users to get consent for transparency and legal safety.

A “No Match Found” or “No Record Found” result is still valuable information. It means no negative records were detected, which can be treated as a positive finding. This helps you move forward with more confidence in your decision.